Frequently Asked Questions

TK Cleaning Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tkcleanwny.com (the "Site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect the following types of information from and about users of our Site:

• Personal Identification Information: When you contact us via our Site, sign up for our services, or request a quote, we may collect personal information such as your name, email address, phone number, and address.
• Non-Personal Identification Information: We may collect non-personal information about you whenever you interact with our Site. This may include browser name, IP address, the type of computer, and technical information about your means of connection to our Site, such as the operating system and the Internet service providers used.
• Cookies and Tracking Technologies: Our Site may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services.
• To improve our Site and customer service.
• To process transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with you after correspondence (live chat, email, or phone inquiries).

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information with third parties only in the following situations:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or serving our customers, so long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt-out of receiving promotional communications from us.
• Request that we restrict the processing of your personal information.
• Data portability.

To exercise these rights, please contact us using the information provided below.

6. Third-Party Websites

Our Site may contain links to other websites. We do not control and are not responsible for the content or practices of these other websites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Changes to This Privacy Policy

TK Cleaning Solutions reserves the right to update this Privacy Policy at any time. When we do, we will post the revised policy on this page and update the "Effective Date" at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

TK Cleaning Solutions
(716)388-8610